Turn Chats into Tickets Offline - Frequently asked questions
Frequently asked questions
Can I turn chats into tickets when my agents are offline?
Yes, you can turn chats into tickets even when your agents are offline. This is done by enabling certain forms or widgets in your Zendesk setup. If you're using the Web Widget (Classic), you can enable the Contact form, which allows users to send…
How do I enable the contact form in Zendesk Web Widget (Classic)?
To enable the contact form in the Web Widget (Classic), follow these steps: Navigate to the Admin Center, click the Channels icon in the sidebar, select Classic > Web Widget, and then click your widget name. Finally, toggle on the option for the…
What is the process to enable the offline form in Zendesk Chat?
Enabling the offline form in Zendesk Chat allows customers to contact you when agents are offline. To do this, navigate to your Chat dashboard, select Settings > Widget > Forms, and toggle on your offline form. This setup ensures that customers…
How can I enable the messaging Web Widget in Zendesk?
To enable the messaging Web Widget in Zendesk, you need to follow specific steps. If you're using Agent Workspaces and messaging, you can enable the messaging Web Widget by following the instructions in the articles on enabling messaging and…
Can I use both contact and offline forms simultaneously in Zendesk?
No, you cannot use both the contact form and the offline form at the same time in Zendesk. You need to choose between the two based on your specific needs and setup. Each form serves a different purpose, and enabling both simultaneously is not…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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