Using Contact and Offline Forms in Zendesk
Can I use both contact and offline forms simultaneously in Zendesk?
No, you cannot use both the contact form and the offline form at the same time in Zendesk.
You need to choose between the two based on your specific needs and setup. Each form serves a different purpose, and enabling both simultaneously is not supported.
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Enabling the offline form in Zendesk Chat allows customers to contact you when agents are offline. To do this, navigate to your Chat dashboard, select Settings > Widget > Forms, and toggle on your offline form. This setup ensures that customers can…
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