Deprecation of URL & Branded Targets - Frequently asked questions
Explore common questions about the deprecation of URL and branded targets in Zendesk. Find answers to your concerns and learn how these changes may affect your operations.
Frequently asked questions
What changes are happening with Zendesk URL and branded targets?
Zendesk is discontinuing support for URL and branded targets in favor of webhooks. This means that, starting October 28, 2024, you will no longer be able to use existing targets or create new ones, except for email targets. Webhooks will replace…
Why is Zendesk replacing targets with webhooks?
Zendesk is replacing targets with webhooks because webhooks offer superior capabilities. They eliminate the disruptive deactivation behavior of targets and provide event-driven actions and triggers. This change allows for more efficient and…
How can I prepare for the deprecation of Zendesk targets?
To prepare for the deprecation of Zendesk targets, you should convert any existing targets to webhooks before October 28, 2024. This will prevent interruptions to your workflows that rely on these targets. The conversion process for each target to…
Which Zendesk targets are being deprecated?
The following Zendesk targets are being deprecated: Basecamp, Campfire, Clickatell, Get Satisfaction, Pivotal Tracker, Twilio, X Corp (formerly Twitter), URL, and Yammer. Email targets are the only exception and will continue to be…
What should I do if I need help with converting targets to webhooks?
If you need help with converting targets to webhooks, you can contact Zendesk Customer Support. They can provide guidance and assistance to ensure a smooth transition before the deprecation…
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