image for site

Reasons for Zendesk's Move to Webhooks

Zendesk is moving to webhooks for better capabilities and efficiency.

Why is Zendesk replacing targets with webhooks?

Zendesk is replacing targets with webhooks because webhooks offer superior capabilities. They eliminate the disruptive deactivation behavior of targets and provide event-driven actions and triggers. This change allows for more efficient and effective functionality compared to the previous target system.


More related questions

What changes are happening with Zendesk URL and branded targets?

Zendesk is discontinuing support for URL and branded targets in favor of webhooks. This means that, starting October 28, 2024, you will no longer be able to use existing targets or create new ones, except for email targets. Webhooks will replace…

How can I prepare for the deprecation of Zendesk targets?

To prepare for the deprecation of Zendesk targets, you should convert any existing targets to webhooks before October 28, 2024. This will prevent interruptions to your workflows that rely on these targets. The conversion process for each target to…

Which Zendesk targets are being deprecated?

The following Zendesk targets are being deprecated: Basecamp, Campfire, Clickatell, Get Satisfaction, Pivotal Tracker, Twilio, X Corp (formerly Twitter), URL, and Yammer. Email targets are the only exception and will continue to be supported.

What should I do if I need help with converting targets to webhooks?

If you need help with converting targets to webhooks, you can contact Zendesk Customer Support. They can provide guidance and assistance to ensure a smooth transition before the deprecation date.

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites