Set Talk Status Offline When Shutting Down - Frequently asked questions
Discover if shutting down your computer affects your Zendesk Talk status. Explore frequently asked questions about managing your Talk status effectively.
Frequently asked questions
Does shutting down my computer set my Zendesk Talk status to offline?
No, shutting down your computer does not automatically set your Zendesk Talk status to offline. You need to manually change your status to offline before shutting down. Even if you shut down your computer, your Talk status remains unchanged unless…
What happens to my Zendesk Talk status if I close the Agent Workspace?
Closing the Agent Workspace without signing out will set your Zendesk Talk status to offline. This includes actions like shutting down your computer, closing your browser, or putting your computer in sleep mode. It's crucial to sign out properly…
Why does my Zendesk Talk status change to offline automatically?
Your Zendesk Talk status may change to offline automatically due to several scenarios, such as closing the Agent Workspace, network outages, or exceeding the idle status threshold. These automatic changes are designed to ensure that your status…
How can I prevent my Zendesk Talk status from going offline automatically?
To prevent your Zendesk Talk status from going offline automatically, ensure you are not closing the Agent Workspace without signing out and check your idle time settings. Make sure your network connection is stable and adjust the idle status…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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