Your Zendesk Talk status may change to offline automatically due to several scenarios, such as closing the Agent Workspace, network outages, or exceeding the idle status threshold.
These automatic changes are designed to ensure that your status accurately reflects your availability. If you find your status changing unexpectedly, check your settings and ensure you are signing out properly. For more details, refer to the Zendesk documentation on Unified Agent status.
No, shutting down your computer does not automatically set your Zendesk Talk status to offline. You need to manually change your status to offline before shutting down. Even if you shut down your computer, your Talk status remains unchanged unless…
Closing the Agent Workspace without signing out will set your Zendesk Talk status to offline. This includes actions like shutting down your computer, closing your browser, or putting your computer in sleep mode. It's crucial to sign out properly if…
To prevent your Zendesk Talk status from going offline automatically, ensure you are not closing the Agent Workspace without signing out and check your idle time settings. Make sure your network connection is stable and adjust the idle status…