image for site

How to Remove Content Blocks - Frequently asked questions

Discover how to efficiently remove content blocks from articles and your help center. Find answers to common questions and streamline your Zendesk experience.

Frequently asked questions

How do I unlink a content block from an article in Zendesk?

Unlinking a content block turns it into regular text within the article. To unlink a content block, open the article in edit mode, hover over the content block, click the Options menu icon, and then click Unlink. This action converts the content…

What is the process to remove a content block from an article in Zendesk?

Removing a content block deletes it from the article but keeps it available for reuse in other articles. To remove a content block, open the article in edit mode, hover over the content block, click the Options menu icon, and then click Remove. The…

How can I delete a content block from my Zendesk help center?

Deleting a content block removes it permanently from your account. To delete a content block, ensure it is not used in any articles. In Guide, click Guide admin, then Manage articles. Under the Tasks tab, click Content blocks, select the content…

Is it possible to bulk remove content blocks in Zendesk?

Currently, Zendesk does not support bulk removal of content blocks. If you have a content block in multiple articles, you will need to remove it from each article individually. As a workaround, you can edit the content block to be empty, which will…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites