How to Remove Content Blocks - Frequently asked questions
Discover how to efficiently remove content blocks from articles and your help center. Find answers to common questions and streamline your Zendesk experience.
Frequently asked questions
How do I unlink a content block from an article in Zendesk?
Unlinking a content block turns it into regular text within the article. To unlink a content block, open the article in edit mode, hover over the content block, click the Options menu icon, and then click Unlink. This action converts the content…
What is the process to remove a content block from an article in Zendesk?
Removing a content block deletes it from the article but keeps it available for reuse in other articles. To remove a content block, open the article in edit mode, hover over the content block, click the Options menu icon, and then click Remove. The…
How can I delete a content block from my Zendesk help center?
Deleting a content block removes it permanently from your account. To delete a content block, ensure it is not used in any articles. In Guide, click Guide admin, then Manage articles. Under the Tasks tab, click Content blocks, select the content…
Is it possible to bulk remove content blocks in Zendesk?
Currently, Zendesk does not support bulk removal of content blocks. If you have a content block in multiple articles, you will need to remove it from each article individually. As a workaround, you can edit the content block to be empty, which will…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
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