Check Online Agents for Messaging - Frequently asked questions
Discover how to check which agents are online for messaging in Zendesk. This page answers common questions and provides insights into managing agent availability.
Frequently asked questions
How can I check which agents are online for messaging in Zendesk?
To check which agents are online for messaging in Zendesk, use the Live data dashboard in Explore. This dashboard provides real-time insights into agents' messaging statuses. You can click on each widget within the dashboard to drill down and view…
Is the Live Data dashboard in Zendesk real-time for agent statuses?
The Live Data dashboard in Zendesk provides current agent statuses, but it may not update in real-time automatically. To see the latest status of agents, you might need to refresh the dashboard manually. This behavior is expected, especially when…
What should I do if I use custom unified statuses in Zendesk?
If you use custom unified statuses in Zendesk, you may need to create a custom dashboard or apply specific filters to view messaging agents' statuses. The standard Live Data dashboard might not automatically reflect these custom statuses. Creating…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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