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Using Custom Unified Statuses in Zendesk

Learn how to manage custom unified statuses in Zendesk and create dashboards to monitor agent availability effectively.

What should I do if I use custom unified statuses in Zendesk?

If you use custom unified statuses in Zendesk, you may need to create a custom dashboard or apply specific filters to view messaging agents' statuses. The standard Live Data dashboard might not automatically reflect these custom statuses.

Creating a custom dashboard allows you to tailor the view to your specific needs, ensuring you can monitor agent availability accurately. For more guidance, consider consulting Zendesk's support resources or documentation.


More related questions

How can I check which agents are online for messaging in Zendesk?

To check which agents are online for messaging in Zendesk, use the Live data dashboard in Explore. This dashboard provides real-time insights into agents' messaging statuses. You can click on each widget within the dashboard to drill down and view…

Is the Live Data dashboard in Zendesk real-time for agent statuses?

The Live Data dashboard in Zendesk provides current agent statuses, but it may not update in real-time automatically. To see the latest status of agents, you might need to refresh the dashboard manually. This behavior is expected, especially when…

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