How to Use Conversation Extensions - Frequently asked questions
Frequently asked questions
What are Conversation Extensions in Zendesk Messaging?
Conversation Extensions in Zendesk Messaging are a new feature that enhances user interactions by allowing tasks like booking hotels or processing refunds directly within a conversation. This means users can complete various tasks without leaving…
Why did Zendesk introduce Conversation Extensions?
Zendesk introduced Conversation Extensions to enhance customer engagement by allowing users to perform complex tasks directly within a conversation. This change addresses the need for businesses to provide more interactive and engaging customer…
How do Conversation Extensions benefit Zendesk users?
Conversation Extensions offer several benefits to Zendesk users, including higher task completion rates and increased customer satisfaction. By allowing customers to complete tasks directly within the conversation, businesses can improve sales…
What tasks can be accomplished with Zendesk's Conversation Extensions?
With Zendesk's Conversation Extensions, users can accomplish a variety of tasks directly within a conversation. These tasks include accessing web content, making purchases, completing custom surveys, using a date picker for scheduling, booking…
How can I implement Conversation Extensions in Zendesk?
To implement Conversation Extensions in Zendesk, you should follow the guidelines provided in the developer documentation. This documentation will guide you through the process of setting up and using these extensions effectively. If you have any…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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