Notifying External Targets - Frequently asked questions
Frequently asked questions
How can I notify external targets using Zendesk?
You can notify external targets in Zendesk when a ticket is created or updated. External targets include cloud-based applications, services, and email. For example, you can send an SMS when an urgent ticket is unattended for over 48 hours or notify…
What types of external targets can I set up in Zendesk?
Zendesk allows you to set up various external targets, including email, Basecamp, Campfire, Clickatell, Get Satisfaction, Pivotal Tracker, Twilio, X Corp (formerly Twitter), URL, and Yammer. Each target has specific configurations and uses, such as…
How do I set up an email target in Zendesk?
To set up an email target in Zendesk, use ticket triggers or automations to send emails to a specific address. The sending address is the default address associated with your brand. Be cautious of email loops; if the target email is an external…
Can I use OAuth for authenticating URL targets in Zendesk?
Zendesk does not support OAuth authentication for URL targets. Instead, you can use the Webhooks feature, which allows for Bearer (OAuth) authentication. This provides a more secure way to authenticate your requests when interacting with external…
How can I avoid timeout errors with Zendesk targets?
To avoid timeout errors with Zendesk targets, ensure the message body in the trigger or target page is not blank and that there are no issues with the receiving server. If using a URL target, check the Target Failures tab in the Zendesk API page…
How do I change the email subject for a target in Zendesk?
To change the email subject for a target in Zendesk, navigate to Admin Settings and find the 'Targets' section. Edit the email target and configure the subject line in the target's settings. If using triggers or automations, adjust the subject line…
What should I do if my target is automatically deactivated in Zendesk?
If a target is automatically deactivated in Zendesk due to 21 consecutive failed attempts, you'll need to reactivate it before use. Admins receive notifications for automatic deactivations but not for manual ones. Check for common causes like blank…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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