Solved Ticket Trends by Assignee - Frequently asked questions
Discover answers to common questions about analyzing solved ticket trends by assignee in Zendesk Explore. Learn how to effectively track and interpret data.
Frequently asked questions
How can I create a report for solved ticket trends by assignee in Zendesk Explore?
Creating a report for solved ticket trends by assignee in Zendesk Explore is straightforward. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Explore, click the reports icon and select 'New…
What permissions are needed to create a solved ticket trends report in Zendesk Explore?
To create a solved ticket trends report in Zendesk Explore, you need to have Editor or Admin permissions. These permissions allow you to access the necessary features and datasets within Explore to build and customize reports. If you're unsure…
Can I customize the date range for my solved ticket trends report in Zendesk Explore?
Yes, you can customize the date range for your solved ticket trends report in Zendesk Explore. While the example report uses the last 90 days, you can modify this to any date range that suits your needs. Simply edit the date range in the 'Ticket…
Who gets credit for solving a ticket in Zendesk Explore reports?
In Zendesk Explore reports, the assignee listed on the ticket at the time of solving gets credit for the solve. Even if another agent updates or marks the ticket as solved, the original assignee remains credited unless the assignee is changed….
How can I create a dynamic report for daily solved tickets by assignee in Zendesk Explore?
To create a dynamic report for daily solved tickets by assignee in Zendesk Explore, you can apply a dynamic date range. This allows the report to update daily, showing data for 'Ticket Solved - Yesterday'. This setup ensures you have a constantly…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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