Configuring Clickable Links - Frequently asked questions
Discover how to configure clickable links to tickets and articles in Zendesk Explore. Find answers to common questions and enhance your support experience.
Frequently asked questions
How do I configure clickable links for Zendesk tickets in reports?
To configure clickable links for Zendesk tickets in reports, you need to create a calculated attribute in Explore. Start by opening the report builder in Explore and selecting the Support - Tickets dataset. Add a metric for Tickets, then create a…
How can I make knowledge base articles clickable in Zendesk reports?
You can make knowledge base articles clickable in Zendesk reports by creating a calculated attribute in Explore. First, open the report builder and select the Guide - Knowledge Base dataset. Add a metric for Article views, then create a standard…
What are the prerequisites for configuring clickable links in Zendesk Explore?
Before configuring clickable links in Zendesk Explore, ensure you have the necessary permissions and data. You'll need Zendesk Explore Professional or Enterprise, and Editor or Admin permissions. Additionally, you should have ticket data in…
Can I create clickable links for other Zendesk objects besides tickets and articles?
Yes, you can create clickable links for other Zendesk objects like users and organizations using calculated attributes. For example, you can create user and organization links with formulas such as…
Is it possible to add clickable links to Jira tickets in Zendesk Explore?
Yes, you can add clickable links to Jira tickets in Zendesk Explore by creating a calculated attribute. Use a formula likeLINK("https://YOURJIRASUBDOMAIN.atlassian.net/browse/"+[Jira::Key],[Jira::Key]), replacing YOURJIRASUBDOMAIN with your…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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