You can make knowledge base articles clickable in Zendesk reports by creating a calculated attribute in Explore.
First, open the report builder and select the Guide - Knowledge Base dataset. Add a metric for Article views, then create a standard calculated attribute named 'Clickable article link' using the formulaLINK([Article URL],[Article title])
. Add this attribute to the Rows panel, and in the Chart configuration menu, set the Text interpretation field to HTML and ensure the Clickable URL checkbox is selected. This setup allows you to click any article in the Clickable article link column to open it in a new browser window.
To configure clickable links for Zendesk tickets in reports, you need to create a calculated attribute in Explore. Start by opening the report builder in Explore and selecting the Support - Tickets dataset. Add a metric for Tickets, then create a…
Before configuring clickable links in Zendesk Explore, ensure you have the necessary permissions and data. You'll need Zendesk Explore Professional or Enterprise, and Editor or Admin permissions. Additionally, you should have ticket data in Zendesk…
Yes, you can create clickable links for other Zendesk objects like users and organizations using calculated attributes. For example, you can create user and organization links with formulas such as…
Yes, you can add clickable links to Jira tickets in Zendesk Explore by creating a calculated attribute. Use a formula likeLINK("https://YOURJIRASUBDOMAIN.atlassian.net/browse/"+[Jira::Key],[Jira::Key])
, replacing YOURJIRASUBDOMAIN with your Jira…