Before configuring clickable links in Zendesk Explore, ensure you have the necessary permissions and data.
You'll need Zendesk Explore Professional or Enterprise, and Editor or Admin permissions. Additionally, you should have ticket data in Zendesk Support or article data in Zendesk Guide. The process is beginner-friendly and takes about 5 minutes to complete.
To configure clickable links for Zendesk tickets in reports, you need to create a calculated attribute in Explore. Start by opening the report builder in Explore and selecting the Support - Tickets dataset. Add a metric for Tickets, then create a…
You can make knowledge base articles clickable in Zendesk reports by creating a calculated attribute in Explore. First, open the report builder and select the Guide - Knowledge Base dataset. Add a metric for Article views, then create a standard…
Yes, you can create clickable links for other Zendesk objects like users and organizations using calculated attributes. For example, you can create user and organization links with formulas such as…
Yes, you can add clickable links to Jira tickets in Zendesk Explore by creating a calculated attribute. Use a formula likeLINK("https://YOURJIRASUBDOMAIN.atlassian.net/browse/"+[Jira::Key],[Jira::Key])
, replacing YOURJIRASUBDOMAIN with your Jira…