Creating Clickable Links for Zendesk Users and Organizations
Can I create clickable links for other Zendesk objects besides tickets and articles?
Yes, you can create clickable links for other Zendesk objects like users and organizations using calculated attributes.
For example, you can create user and organization links with formulas such asLINK("https://YOURORGANIZATION.zendesk.com/agent/users/"+[Requester ID],[Requester name])for users, and similar formulas for organizations. However, these links currently do not work with drill-ins or exports.
More related questions
How do I configure clickable links for Zendesk tickets in reports?
To configure clickable links for Zendesk tickets in reports, you need to create a calculated attribute in Explore. Start by opening the report builder in Explore and selecting the Support - Tickets dataset. Add a metric for Tickets, then create a…
How can I make knowledge base articles clickable in Zendesk reports?
You can make knowledge base articles clickable in Zendesk reports by creating a calculated attribute in Explore. First, open the report builder and select the Guide - Knowledge Base dataset. Add a metric for Article views, then create a standard…
What are the prerequisites for configuring clickable links in Zendesk Explore?
Before configuring clickable links in Zendesk Explore, ensure you have the necessary permissions and data. You'll need Zendesk Explore Professional or Enterprise, and Editor or Admin permissions. Additionally, you should have ticket data in Zendesk…
Is it possible to add clickable links to Jira tickets in Zendesk Explore?
Yes, you can add clickable links to Jira tickets in Zendesk Explore by creating a calculated attribute. Use a formula likeLINK("https://YOURJIRASUBDOMAIN.atlassian.net/browse/"+[Jira::Key],[Jira::Key]), replacing YOURJIRASUBDOMAIN with your Jira…
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