Preventing Account Suspension - Frequently asked questions
Frequently asked questions
How can I update my Zendesk payment method to prevent account suspension?
To prevent account suspension, make sure your payment method is up-to-date. If you receive a notification that your Zendesk payment has been declined, you should update your credit card details or provide a different payment method. Only the…
What is the notification schedule for past-due payments in Zendesk?
Zendesk has a structured notification schedule for past-due payments to keep you informed. Initially, an email is sent on the renewal date if the payment fails. If the issue persists, additional emails are sent on the second and fourth days after…
What happens if my Zendesk account is suspended due to non-payment?
If your Zendesk account is suspended due to non-payment, several restrictions are applied. Talk accounts are suspended, Explore reports and dashboards are deleted, and any Zendesk-provisioned SSL certificates are removed. You won't be able to…
How can manual invoice customers manage past-due payments in Zendesk?
Manual invoice customers in Zendesk receive a different notification schedule for past-due payments. Email reminders are sent to the primary billing contact at 15, 30, 45, 60, and 65 days past due. At 30 days past due, additional emails are sent to…
What is the timeline for account cancellation and data deletion in Zendesk?
In Zendesk, if your account remains unpaid, it will be disabled 29 days after the renewal date. At this point, Explore reports and dashboards can no longer be recovered. You can request temporary account reactivation to update the payment method….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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