Update Zendesk Payment Method to Avoid Suspension
How can I update my Zendesk payment method to prevent account suspension?
To prevent account suspension, make sure your payment method is up-to-date. If you receive a notification that your Zendesk payment has been declined, you should update your credit card details or provide a different payment method. Only the account owner can make these updates.
Once the payment method is updated, Zendesk will automatically attempt to charge your account again. If the payment is successful, a confirmation email will be sent to all billing contacts. For more detailed steps, refer to theManaging paymentssection.
More related questions
What is the notification schedule for past-due payments in Zendesk?
Zendesk has a structured notification schedule for past-due payments to keep you informed. Initially, an email is sent on the renewal date if the payment fails. If the issue persists, additional emails are sent on the second and fourth days after…
What happens if my Zendesk account is suspended due to non-payment?
If your Zendesk account is suspended due to non-payment, several restrictions are applied. Talk accounts are suspended, Explore reports and dashboards are deleted, and any Zendesk-provisioned SSL certificates are removed. You won't be able to…
How can manual invoice customers manage past-due payments in Zendesk?
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What is the timeline for account cancellation and data deletion in Zendesk?
In Zendesk, if your account remains unpaid, it will be disabled 29 days after the renewal date. At this point, Explore reports and dashboards can no longer be recovered. You can request temporary account reactivation to update the payment method….
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