Consequences of Zendesk Account Suspension
What happens if my Zendesk account is suspended due to non-payment?
If your Zendesk account is suspended due to non-payment, several restrictions are applied. Talk accounts are suspended, Explore reports and dashboards are deleted, and any Zendesk-provisioned SSL certificates are removed. You won't be able to receive or respond to tickets until payment is resolved.
After three days, Talk numbers are permanently deleted. You can still update your payment method, and once payment is restored, you'll need to contact Zendesk Customer Support to reenable services like Talk, Explore, and SSL.
More related questions
How can I update my Zendesk payment method to prevent account suspension?
To prevent account suspension, make sure your payment method is up-to-date. If you receive a notification that your Zendesk payment has been declined, you should update your credit card details or provide a different payment method. Only the…
What is the notification schedule for past-due payments in Zendesk?
Zendesk has a structured notification schedule for past-due payments to keep you informed. Initially, an email is sent on the renewal date if the payment fails. If the issue persists, additional emails are sent on the second and fourth days after…
How can manual invoice customers manage past-due payments in Zendesk?
Manual invoice customers in Zendesk receive a different notification schedule for past-due payments. Email reminders are sent to the primary billing contact at 15, 30, 45, 60, and 65 days past due. At 30 days past due, additional emails are sent to…
What is the timeline for account cancellation and data deletion in Zendesk?
In Zendesk, if your account remains unpaid, it will be disabled 29 days after the renewal date. At this point, Explore reports and dashboards can no longer be recovered. You can request temporary account reactivation to update the payment method….
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