Voicemail Disabled Yet Received - Frequently asked questions
Discover why you might receive voicemails even when disabled on your Zendesk account. Explore multiple FAQs addressing common concerns and solutions.
Frequently asked questions
Why did I receive a voicemail when voicemail is disabled on my Zendesk account?
Receiving a voicemail even when it's disabled on your Zendesk account can be puzzling. This typically happens when an end user calling your Talk number encounters an error. Instead of dropping the call and forcing the caller to redial and wait in…
Can I receive voicemails during a Zendesk trial?
Yes, during a Zendesk trial, you might receive voicemails even if you haven't set up Talk. This is because new trials are often assigned a US number for testing purposes. With a $1 trial credit, you have an active number on your account….
What should I do if I receive unwanted voicemails on Zendesk?
If you're receiving unwanted voicemails on Zendesk, it might be due to an active number on your account, especially during a trial. You can manage this by completing the onboarding process to view and control your number. If you do not wish to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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