Voicemail Received Despite Being Disabled
Learn why you might receive voicemails on Zendesk even when voicemail is disabled.
Why did I receive a voicemail when voicemail is disabled on my Zendesk account?
Receiving a voicemail even when it's disabled on your Zendesk account can be puzzling. This typically happens when an end user calling your Talk number encounters an error.
Instead of dropping the call and forcing the caller to redial and wait in the queue again, the system routes the call to voicemail. This ensures a smoother experience for the caller, even if voicemail is not actively enabled on your account. For more details, you can check the originalZendesk article.
More related questions
Can I receive voicemails during a Zendesk trial?
Yes, during a Zendesk trial, you might receive voicemails even if you haven't set up Talk. This is because new trials are often assigned a US number for testing purposes. With a $1 trial credit, you have an active number on your account. Sometimes,…
What should I do if I receive unwanted voicemails on Zendesk?
If you're receiving unwanted voicemails on Zendesk, it might be due to an active number on your account, especially during a trial. You can manage this by completing the onboarding process to view and control your number. If you do not wish to…
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