Using Zendesk Support for B2C - Frequently asked questions
Frequently asked questions
How can views improve ticket management in a B2C business?
Views help organize your tickets by grouping them into lists based on specific criteria. This organization allows you to quickly identify which tickets need attention and plan your responses accordingly. For a B2C business, where you might handle…
What role do organizations and groups play in a B2C business?
Organizations and groups help organize users and agents in your Zendesk Support account. While B2C businesses might not use organizations extensively due to varied customer patterns, groups can be highly beneficial. You can create groups based on…
How can ticket fields enhance customer support in a B2C business?
Ticket fields provide essential data that agents need to resolve issues efficiently. In a B2C setting, customizing ticket fields can significantly reduce resolution times and improve customer satisfaction. For instance, a custom field like 'Inquiry…
How do business rules like triggers and automations benefit a B2C business?
Business rules such as triggers and automations streamline ticket processing by reducing repetitive tasks and ensuring timely responses. Triggers are event-based rules that act immediately when tickets are created or updated, while automations are…
What are macros and how do they help in a B2C business?
Macros are predefined actions that agents can apply to tickets with a single click, providing consistent responses to common issues. In a B2C business, macros save time by allowing agents to quickly address frequent queries, such as shipping…
How can a help center benefit a B2C business?
A help center serves as a self-service resource for customers, reducing the need for support tickets. By providing articles on FAQs, policies, and product details, a help center empowers customers to find answers independently. For a B2C business,…
How do apps and integrations support a B2C business?
Apps and integrations in the Zendesk Marketplace allow B2C businesses to customize their support platform. For example, the Shopify for Zendesk app connects your Shopify site with Zendesk, displaying order details within support tickets. Other…
What is Web Widget (Classic) and how does it help a B2C business?
Web Widget (Classic) is an embedded web application that provides customers access to your help center and support channels. By integrating it into your website, customers can self-serve by searching for help articles or easily contact support…
How can support addresses optimize ticket routing in a B2C business?
Support addresses are email addresses that convert customer emails into support tickets. In a B2C business, creating multiple support addresses allows for efficient ticket routing based on task, department, or location. For example, emails sent to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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