Improve Ticket Management with Views in B2C
How can views improve ticket management in a B2C business?
Views help organize your tickets by grouping them into lists based on specific criteria. This organization allows you to quickly identify which tickets need attention and plan your responses accordingly. For a B2C business, where you might handle numerous tickets related to returns, orders, or complaints, views can streamline your workflow by categorizing tickets according to these common issues. For example, you can create a view that displays only tickets related to 'Product returns', helping your team focus on resolving these specific requests efficiently.Learn more about creating views
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