Find Widget Code on Website - Frequently asked questions
Discover how to locate the widget code on your website. This page answers common questions about finding and managing your Zendesk widget code effectively.
Frequently asked questions
How do I find the Zendesk widget code on my website?
To find the Zendesk widget code on your website, you need to follow a few steps. First, copy a piece of the script to your clipboard. If you're using messaging, locate the script under Admin Center > Channels > Messaging, then click your widget…
What should I do if I can't find the widget code on my website?
If you can't find the widget code on your website, there are a few things you can try. First, ensure you've copied the correct piece of the script from your Zendesk interface. If the initial snippet doesn't work, try copying a different part of the…
How can I view the source code of my website to find the widget?
To view the source code of your website, you generally need to add 'view-source:' to the front of your URL. This method can vary slightly depending on the browser you are using. For detailed instructions specific to your browser, you can refer to…
How do I verify if the widget code on my website matches Zendesk's code?
To verify if the widget code on your website matches the code from Zendesk, you need to compare the two. Start by copying the script from your Zendesk interface and searching for it in your website's source code. If the codes don't match, it's…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Customer.io($50M+ ARR)
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