Zendesk Support now includes enhanced trigger management features. All accounts now have trigger categories enabled, allowing for better organization of triggers. Additionally, new bulk management actions are available, such as changing categories,…
The Zendesk Agent Workspace composer has received several enhancements. Admins can now activate or deactivate color text in ticket comments, providing more control over the appearance of communications. Additionally, there's an email truncation…
Zendesk Explore has introduced a new prebuilt Products dashboard and dataset specifically for Sell. This dashboard provides insights into product sales, such as sales trends over time and top-selling products. The dataset allows for the creation of…
Zendesk now allows you to set more granular permissions for default Explore datasets. This means you can specify which datasets users can view and modify, enhancing the security of your company information. Previously, these permissions were only…
The content block editor in Zendesk Guide is now a full-page experience with a new toolbar offering additional editing options. This includes the ability to underline text, detect programming languages, and edit code using a new source code editor….
Zendesk has introduced new Sell plans that simplify the purchase of an integrated Sell solution. These plans offer various features tailored to different business needs. Additionally, admins can now automate sales reps' workflows with Sell sales…
Allowlist restrictions for the Zendesk Web Widget let admins specify which website domains can display the widget to end users. When the allowlist is enabled, only the domains included in the list can show the widget, enhancing control over where…
Zendesk Suite has introduced a new trial task that guides users on customizing automated replies. This task helps personalize the automated response customers receive when they contact your support address, enhancing customer interaction and…