Facebook Tickets Delay in Zendesk - Frequently asked questions
Discover why Facebook tickets may not appear immediately in Zendesk Support. This page addresses common questions and provides solutions to improve ticket visibility.
Frequently asked questions
Why is there a delay in Facebook posts creating tickets in Zendesk?
Facebook posts linked to a Zendesk account may experience a delay in ticket creation due to the polling process. Zendesk polls the Facebook API every two minutes to find new posts, but this can take longer depending on when the Facebook API returns…
How can I confirm my Facebook integration with Zendesk is working?
To confirm your Facebook integration with Zendesk is working, you can create a view to monitor the flow of Facebook tickets. This involves setting up a new view with conditions that filter for Facebook posts. Start by adding a new view in Zendesk…
What should I do if my Facebook integration with Zendesk isn't working?
If your Facebook integration with Zendesk isn't working, there are a few steps you can take to troubleshoot the issue. First, ensure that your Facebook account is properly linked to Zendesk and that the integration settings are correct. If the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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