Delay in Facebook Posts Creating Zendesk Tickets
Why is there a delay in Facebook posts creating tickets in Zendesk?
Facebook posts linked to a Zendesk account may experience a delay in ticket creation due to the polling process. Zendesk polls the Facebook API every two minutes to find new posts, but this can take longer depending on when the Facebook API returns the post or message.
To ensure your Facebook integration is working, you can create a view in Zendesk to monitor Facebook tickets. This involves adding a new view with specific conditions, such as the status being less than solved and the channel being a Facebook post. After creating a post on your Facebook page, check the view in Zendesk to see if the ticket appears, keeping in mind there might be a slight delay. For more details, visit theoriginal link.
More related questions
How can I confirm my Facebook integration with Zendesk is working?
To confirm your Facebook integration with Zendesk is working, you can create a view to monitor the flow of Facebook tickets. This involves setting up a new view with conditions that filter for Facebook posts. Start by adding a new view in Zendesk…
What should I do if my Facebook integration with Zendesk isn't working?
If your Facebook integration with Zendesk isn't working, there are a few steps you can take to troubleshoot the issue. First, ensure that your Facebook account is properly linked to Zendesk and that the integration settings are correct. If the…
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