Confirm Facebook Integration with Zendesk
Learn how to confirm your Facebook integration with Zendesk is working by creating a view to monitor Facebook tickets.
How can I confirm my Facebook integration with Zendesk is working?
To confirm your Facebook integration with Zendesk is working, you can create a view to monitor the flow of Facebook tickets. This involves setting up a new view with conditions that filter for Facebook posts.
Start by adding a new view in Zendesk and give it a title like 'Facebook posts'. Set the conditions to show tickets with a status less than solved and a channel as Facebook post. After posting on your Facebook page, check this view in Zendesk to see if the ticket appears. If the ticket shows up, your integration is working correctly.
More related questions
Why is there a delay in Facebook posts creating tickets in Zendesk?
Facebook posts linked to a Zendesk account may experience a delay in ticket creation due to the polling process. Zendesk polls the Facebook API every two minutes to find new posts, but this can take longer depending on when the Facebook API returns…
What should I do if my Facebook integration with Zendesk isn't working?
If your Facebook integration with Zendesk isn't working, there are a few steps you can take to troubleshoot the issue. First, ensure that your Facebook account is properly linked to Zendesk and that the integration settings are correct. If the…
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