Troubleshoot Facebook Integration with Zendesk
Discover steps to troubleshoot issues with your Facebook integration in Zendesk and ensure it's working properly.
What should I do if my Facebook integration with Zendesk isn't working?
If your Facebook integration with Zendesk isn't working, there are a few steps you can take to troubleshoot the issue. First, ensure that your Facebook account is properly linked to Zendesk and that the integration settings are correct.
If the problem persists, consider checking out additional resources such as articles on troubleshooting Facebook channel issues or how to add your Facebook account to Zendesk. These resources can provide more detailed guidance on resolving integration problems.
More related questions
Why is there a delay in Facebook posts creating tickets in Zendesk?
Facebook posts linked to a Zendesk account may experience a delay in ticket creation due to the polling process. Zendesk polls the Facebook API every two minutes to find new posts, but this can take longer depending on when the Facebook API returns…
How can I confirm my Facebook integration with Zendesk is working?
To confirm your Facebook integration with Zendesk is working, you can create a view to monitor the flow of Facebook tickets. This involves setting up a new view with conditions that filter for Facebook posts. Start by adding a new view in Zendesk…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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