image for site

Compare Today's Ticket Volume - Frequently asked questions

Discover how to compare today's ticket volume to yesterday's in Zendesk Explore. Find answers to common questions and enhance your reporting skills.

Frequently asked questions

How can I compare today's ticket volume to yesterday's in Zendesk Explore?

To compare today's ticket volume to yesterday's in Zendesk Explore, you can create a report using date range calculated metrics. First, you'll need to create two metrics: one for tickets created today and another for tickets created yesterday….

What do I need to create a ticket volume comparison report in Zendesk Explore?

To create a ticket volume comparison report in Zendesk Explore, you'll need a few things: Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and ticket data in Zendesk Support. The process is straightforward and requires…

How do I create a metric for tickets created today in Zendesk Explore?

Creating a metric for tickets created today in Zendesk Explore involves using the date range calculated metric feature. Start by opening a new report in Explore and selecting the Support - Tickets dataset. In the Calculations menu, choose Date…

How can I create a metric for tickets created yesterday in Zendesk Explore?

To create a metric for tickets created yesterday in Zendesk Explore, you'll use the date range calculated metric feature. Begin by opening a new report and selecting the Support - Tickets dataset. In the Calculations menu, select Date range…

How do I format a report to show ticket volume changes in Zendesk Explore?

To format a report showing ticket volume changes in Zendesk Explore, you'll need to add your calculated metrics and adjust the visualization settings. Start by adding the 'Tickets created today' and 'Tickets created yesterday' metrics to your…

Can I compare ticket volumes against a custom target in Zendesk Explore?

Yes, you can compare ticket volumes against a custom target in Zendesk Explore by creating a Fixed Calculated Metric. This metric acts as a constant and can be used in comparisons with other metrics. For example, if you want to compare your…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites