To format a report showing ticket volume changes in Zendesk Explore, you'll need to add your calculated metrics and adjust the visualization settings. Start by adding the 'Tickets created today' and 'Tickets created yesterday' metrics to your report.
Ensure the 'Tickets created today' metric is listed first, and change the aggregator for both metrics to COUNT. Use the KPI visualization type to display the data. In the chart configuration menu, set the label to 'Tickets created today (and change since yesterday)', enable the 'Show variation' option, and set the variation type to 'Percentage'. This setup will clearly show the percentage change in ticket volume from yesterday to today.
To compare today's ticket volume to yesterday's in Zendesk Explore, you can create a report using date range calculated metrics. First, you'll need to create two metrics: one for tickets created today and another for tickets created yesterday….
To create a ticket volume comparison report in Zendesk Explore, you'll need a few things: Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and ticket data in Zendesk Support. The process is straightforward and requires about…
Creating a metric for tickets created today in Zendesk Explore involves using the date range calculated metric feature. Start by opening a new report in Explore and selecting the Support - Tickets dataset. In the Calculations menu, choose Date…
To create a metric for tickets created yesterday in Zendesk Explore, you'll use the date range calculated metric feature. Begin by opening a new report and selecting the Support - Tickets dataset. In the Calculations menu, select Date range…
Yes, you can compare ticket volumes against a custom target in Zendesk Explore by creating a Fixed Calculated Metric. This metric acts as a constant and can be used in comparisons with other metrics. For example, if you want to compare your current…