Compare Today's and Yesterday's Ticket Volume in Zendesk
How can I compare today's ticket volume to yesterday's in Zendesk Explore?
To compare today's ticket volume to yesterday's in Zendesk Explore, you can create a report using date range calculated metrics. First, you'll need to create two metrics: one for tickets created today and another for tickets created yesterday. Then, you can add these metrics to a report and format it to show the percentage variation.
Start by creating a new report in Explore and selecting the Support - Tickets dataset. For each metric, use the Date range calculated metric option, setting one to 'Today' and the other to 'Yesterday'. Once both metrics are saved, add them to your report, ensuring the 'Tickets created today' metric appears first. Change the aggregator to COUNT, and use the KPI visualization type to display the percentage change. For more details, check out theoriginal guide.
More related questions
What do I need to create a ticket volume comparison report in Zendesk Explore?
To create a ticket volume comparison report in Zendesk Explore, you'll need a few things: Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and ticket data in Zendesk Support. The process is straightforward and requires about…
How do I create a metric for tickets created today in Zendesk Explore?
Creating a metric for tickets created today in Zendesk Explore involves using the date range calculated metric feature. Start by opening a new report in Explore and selecting the Support - Tickets dataset. In the Calculations menu, choose Date…
How can I create a metric for tickets created yesterday in Zendesk Explore?
To create a metric for tickets created yesterday in Zendesk Explore, you'll use the date range calculated metric feature. Begin by opening a new report and selecting the Support - Tickets dataset. In the Calculations menu, select Date range…
How do I format a report to show ticket volume changes in Zendesk Explore?
To format a report showing ticket volume changes in Zendesk Explore, you'll need to add your calculated metrics and adjust the visualization settings. Start by adding the 'Tickets created today' and 'Tickets created yesterday' metrics to your…
Can I compare ticket volumes against a custom target in Zendesk Explore?
Yes, you can compare ticket volumes against a custom target in Zendesk Explore by creating a Fixed Calculated Metric. This metric acts as a constant and can be used in comparisons with other metrics. For example, if you want to compare your current…
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