Create Yesterday's Ticket Metric in Zendesk Explore
How can I create a metric for tickets created yesterday in Zendesk Explore?
To create a metric for tickets created yesterday in Zendesk Explore, you'll use the date range calculated metric feature. Begin by opening a new report and selecting the Support - Tickets dataset.
In the Calculations menu, select Date range calculated metric and configure it with the name 'Tickets created yesterday'. Set the original metric to 'Tickets', defined on 'Ticket created', and the date range to 'Yesterday'. Save the metric once configured. This metric will allow you to track the number of tickets created on the previous day.
More related questions
How can I compare today's ticket volume to yesterday's in Zendesk Explore?
To compare today's ticket volume to yesterday's in Zendesk Explore, you can create a report using date range calculated metrics. First, you'll need to create two metrics: one for tickets created today and another for tickets created yesterday….
What do I need to create a ticket volume comparison report in Zendesk Explore?
To create a ticket volume comparison report in Zendesk Explore, you'll need a few things: Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and ticket data in Zendesk Support. The process is straightforward and requires about…
How do I create a metric for tickets created today in Zendesk Explore?
Creating a metric for tickets created today in Zendesk Explore involves using the date range calculated metric feature. Start by opening a new report in Explore and selecting the Support - Tickets dataset. In the Calculations menu, choose Date…
How do I format a report to show ticket volume changes in Zendesk Explore?
To format a report showing ticket volume changes in Zendesk Explore, you'll need to add your calculated metrics and adjust the visualization settings. Start by adding the 'Tickets created today' and 'Tickets created yesterday' metrics to your…
Can I compare ticket volumes against a custom target in Zendesk Explore?
Yes, you can compare ticket volumes against a custom target in Zendesk Explore by creating a Fixed Calculated Metric. This metric acts as a constant and can be used in comparisons with other metrics. For example, if you want to compare your current…
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