How to Use Forecasting to Predict Results - Frequently asked questions
Frequently asked questions
How do I add a forecast to my Zendesk report?
To add a forecast to your Zendesk report, you need to create a time-based report first. In the report builder, add metrics like COUNT(Tickets) to the Metrics panel and a date-based attribute like Ticket created - Year to the Columns panel. Then,…
What are the forecasting methods available in Zendesk Explore?
Zendesk Explore offers two forecasting methods: the AA (Additive trend and Additive season) model and the AM (Additive trend and Multiplicative season) model. The AA model is the default and is commonly used for producing realistic results. It…
What should I do if I encounter the 'forecasterroryear_missing' error?
If you encounter the 'forecasterroryear_missing' error, it means your report is missing a year-based attribute. This error occurs when forecasting is based on recurring attributes like day or month, causing data aggregation issues. To resolve…
How does the Holt winters model work in Zendesk forecasting?
The Holt winters model used in Zendesk forecasting is a triple exponential smoothing method that considers the level, trend, and season of a time series. It helps in making accurate predictions by accounting for seasonal variations. Zendesk…
What are the smoothing parameters in Zendesk forecasting?
In Zendesk forecasting, smoothing parameters are crucial for processing forecasts. These parameters include alpha (α) for the level, beta (β) for the trend, and gamma (γ) for seasonality. They determine the importance of recent versus past…
How can I resolve the 'You need to have data for at least 2 cycles' error?
The 'You need to have data for at least 2 cycles' error occurs when your data does not cover enough cycles for forecasting. To resolve this, ensure that your report includes at least two complete cycles of data. For example, if you are forecasting…
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