Using the Zendesk Marketplace - Frequently asked questions
Frequently asked questions
How do I access the Zendesk Marketplace?
To access the Zendesk Marketplace, simply visit zendesk.com/apps. This is your go-to hub for finding apps that can enhance your Zendesk experience. Once you're on the Marketplace homepage, you can start exploring the various apps available for…
What are the different ways to find apps in the Zendesk Marketplace?
You can find apps in the Zendesk Marketplace by browsing, searching, or filtering by product. Each method offers a unique way to discover the right app for your needs. On the Marketplace homepage, you can scroll through app icons and hover over…
How do I install an app from the Zendesk Marketplace?
Installing an app from the Zendesk Marketplace is straightforward. First, visit the Marketplace and find the app you want to install. Click on the app's icon to go to its info page, then navigate to the 'How To Install' tab to complete any…
How can I uninstall an app from Zendesk?
Uninstalling an app from Zendesk is a simple process. Start by opening the My Apps page in either Support or Chat. For Support, go to the Admin Center, click on Apps and integrations, then select Apps > Zendesk Support apps. For Chat, click the…
Can I build my own app for Zendesk?
Yes, you can build your own app for Zendesk. The Zendesk developer docs provide all the information you need to get started. Whether you're looking to create a custom solution for your team or develop an app for the wider Zendesk community, the…
What should I do if I encounter issues signing into the Zendesk Marketplace?
If you're having trouble signing into the Zendesk Marketplace, it might be due to your plan level or browser settings. Ensure that your account is on the Team plan or higher, as public apps are only available on these levels. If you're on the…
How can I manage my installed apps in Zendesk?
Managing your installed apps in Zendesk involves enabling, disabling, and updating them as needed. You can find detailed instructions in the 'Managing your installed apps' section of the Zendesk help docs. This section provides guidance on various…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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