image for site

Troubleshooting Zendesk Marketplace Sign-In Issues

Having trouble signing into the Zendesk Marketplace? Check your plan level and try using an Incognito window. Get more troubleshooting tips.

What should I do if I encounter issues signing into the Zendesk Marketplace?

If you're having trouble signing into the Zendesk Marketplace, it might be due to your plan level or browser settings.

Ensure that your account is on the Team plan or higher, as public apps are only available on these levels. If you're on the correct plan, try accessing the Marketplace from an Incognito or private browser window to see if the issue persists. For more help, consider reaching out to Zendesk support.


More related questions

How do I access the Zendesk Marketplace?

To access the Zendesk Marketplace, simply visit zendesk.com/apps. This is your go-to hub for finding apps that can enhance your Zendesk experience. Once you're on the Marketplace homepage, you can start exploring the various apps available for…

What are the different ways to find apps in the Zendesk Marketplace?

You can find apps in the Zendesk Marketplace by browsing, searching, or filtering by product. Each method offers a unique way to discover the right app for your needs. On the Marketplace homepage, you can scroll through app icons and hover over…

How do I install an app from the Zendesk Marketplace?

Installing an app from the Zendesk Marketplace is straightforward. First, visit the Marketplace and find the app you want to install. Click on the app's icon to go to its info page, then navigate to the 'How To Install' tab to complete any…

How can I uninstall an app from Zendesk?

Uninstalling an app from Zendesk is a simple process. Start by opening the My Apps page in either Support or Chat. For Support, go to the Admin Center, click on Apps and integrations, then select Apps > Zendesk Support apps. For Chat, click the…

Can I build my own app for Zendesk?

Yes, you can build your own app for Zendesk. The Zendesk developer docs provide all the information you need to get started. Whether you're looking to create a custom solution for your team or develop an app for the wider Zendesk community, the…

How can I manage my installed apps in Zendesk?

Managing your installed apps in Zendesk involves enabling, disabling, and updating them as needed. You can find detailed instructions in the 'Managing your installed apps' section of the Zendesk help docs. This section provides guidance on various…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites