Manage Sell Voice Credit & Pricing - Frequently asked questions
Frequently asked questions
How do I add credit to my Zendesk Sell Voice account?
Adding credit to your Zendesk Sell Voice account is straightforward. You can do it manually, set up an auto-recharge, or prepay with an invoice. To add credit, go to Settings > Communication Channels > Voice and Text in your Sell sidebar. Click on…
What are the pricing details for Zendesk Sell Voice calls?
Zendesk Sell Voice calls are priced based on Twilio's rates for USD, with EUR and GBP calls converted using fixed rates. Only local rate calls are billed, and all billing is prepaid by credit card. Calls are charged per minute, rounded up, and the…
How can I view my Zendesk Sell Voice billing information?
You can easily view your Zendesk Sell Voice billing information in the Voice and Text settings. Navigate to Settings > Communication Channels > Voice and Text in your Sell sidebar, then click the Logs and Billing tab. Here, you'll find your used…
What happens if I run out of credit during a Zendesk Sell Voice call?
If you run out of credit during a Zendesk Sell Voice call, the call will continue uninterrupted. The charges for the call will be deducted once you top up your credit. This ensures that your conversations are not abruptly cut off due to…
Who can recharge a Zendesk Sell Voice account?
Only administrators have the ability to recharge a Zendesk Sell Voice account. This ensures that account management and financial transactions are controlled and secure, allowing only authorized personnel to add funds or make changes to the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
