Zendesk Sell Voice calls are priced based on Twilio's rates for USD, with EUR and GBP calls converted using fixed rates. Only local rate calls are billed, and all billing is prepaid by credit card.
Calls are charged per minute, rounded up, and the cost for a dedicated Sell number is included in your subscription. Usage costs vary by country, and using a transfer number incurs charges for each call leg. Text message rates also vary by country, and you need at least 0.5 USD voice credit to send texts. For more details, visit theoriginal link.
Adding credit to your Zendesk Sell Voice account is straightforward. You can do it manually, set up an auto-recharge, or prepay with an invoice. To add credit, go to Settings > Communication Channels > Voice and Text in your Sell sidebar. Click on…
You can easily view your Zendesk Sell Voice billing information in the Voice and Text settings. Navigate to Settings > Communication Channels > Voice and Text in your Sell sidebar, then click the Logs and Billing tab. Here, you'll find your used…
If you run out of credit during a Zendesk Sell Voice call, the call will continue uninterrupted. The charges for the call will be deducted once you top up your credit. This ensures that your conversations are not abruptly cut off due to…
Only administrators have the ability to recharge a Zendesk Sell Voice account. This ensures that account management and financial transactions are controlled and secure, allowing only authorized personnel to add funds or make changes to the billing…