How to Add Credit to Zendesk Sell Voice Account
How do I add credit to my Zendesk Sell Voice account?
Adding credit to your Zendesk Sell Voice account is straightforward. You can do it manually, set up an auto-recharge, or prepay with an invoice.
To add credit, go to Settings > Communication Channels > Voice and Text in your Sell sidebar. Click on the Logs and Billing tab, and you can choose to enable auto-recharge by selecting the checkbox and entering your desired recharge amount. Alternatively, click 'Add credits' to manually add funds. The currency displayed will be the one set for your account. If a transaction fails, an admin may need to update your payment method in the Zendesk Admin Center.
More related questions
What are the pricing details for Zendesk Sell Voice calls?
Zendesk Sell Voice calls are priced based on Twilio's rates for USD, with EUR and GBP calls converted using fixed rates. Only local rate calls are billed, and all billing is prepaid by credit card. Calls are charged per minute, rounded up, and the…
How can I view my Zendesk Sell Voice billing information?
You can easily view your Zendesk Sell Voice billing information in the Voice and Text settings. Navigate to Settings > Communication Channels > Voice and Text in your Sell sidebar, then click the Logs and Billing tab. Here, you'll find your used…
What happens if I run out of credit during a Zendesk Sell Voice call?
If you run out of credit during a Zendesk Sell Voice call, the call will continue uninterrupted. The charges for the call will be deducted once you top up your credit. This ensures that your conversations are not abruptly cut off due to…
Who can recharge a Zendesk Sell Voice account?
Only administrators have the ability to recharge a Zendesk Sell Voice account. This ensures that account management and financial transactions are controlled and secure, allowing only authorized personnel to add funds or make changes to the billing…
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