How to Trial Zendesk Reach - Frequently asked questions
Explore common questions about trialing Zendesk Reach, including eligibility, setup, and features. Find answers to help you get started with your trial.
Frequently asked questions
What is Zendesk Reach and how can I trial it?
Zendesk Reach is a set of tools designed to enhance your sales process, and you can trial it by activating the prospecting, enrichment, or sequences tools. To start the trial, an admin on your account needs to activate these features. If you…
Who can activate a Zendesk Reach trial?
Only an admin on your Zendesk account can activate a Reach trial. This involves enabling the prospecting, enrichment, or sequences tools to start the trial process. If you're not an admin, you'll need to coordinate with someone who has admin…
Will I be charged after my Zendesk Reach trial ends?
No, you will not be automatically charged for Zendesk Reach after your trial ends. The trial is free, and you will only incur charges if an admin decides to add Reach to your subscription after the trial period. This means you can explore the…
What should I do if I have trouble activating my Reach trial?
If you encounter any difficulties while trying to activate your Reach trial, the best course of action is to contact your Zendesk account representative. They can provide guidance and help resolve any issues you might face during the activation…
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Zendesk Support Tickets
Receive new tickets by email or a support form? This integration is for you.
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Zendesk Messaging (live chat)
Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
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Zeffy
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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Conrad Jones CX and Service Leader
Zinc
Zinc
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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