Zendesk Product Legacy Add-ons - Frequently asked questions
Frequently asked questions
What are Zendesk legacy add-ons?
Zendesk legacy add-ons are features that were available before February 1, 2021, and are now considered outdated. These add-ons include various tools and functionalities that were once offered as separate enhancements to Zendesk's core products. If…
How can I boost my team's productivity with Zendesk legacy add-ons?
The Productivity Pack is a legacy add-on designed to enhance your team's efficiency. It includes features like custom ticket forms and conditional ticket fields, which allow you to tailor the information captured for different support requests and…
What is the Unlimited Multibrand legacy add-on in Zendesk?
The Unlimited Multibrand add-on allows you to support up to 300 brands and Help Centers from a single Zendesk instance. This feature is particularly useful for businesses managing multiple brands under one umbrella, providing a centralized support…
How does the Social Messaging legacy add-on work in Zendesk?
The Social Messaging add-on integrates your company's social media channels, such as Facebook, X (formerly Twitter), WhatsApp, and LINE, into Zendesk Support. This allows you to manage customer interactions across various platforms from a single…
What is the Priority Support legacy add-on in Zendesk?
Priority Support is a legacy add-on that provides a 30-minute Service Level Objective for critical requests and a 99.9% uptime Service Level Agreement. This add-on ensures that your most urgent issues receive prompt attention from Zendesk's global…
How does the Enhanced Disaster Recovery legacy add-on benefit Zendesk users?
The Enhanced Disaster Recovery add-on provides additional protection for your Zendesk data, ensuring faster recovery in the event of a disaster. This add-on is available for Professional and Enterprise plans, offering peace of mind for businesses…
What is the Advanced Compliance legacy add-on in Zendesk?
The Advanced Compliance add-on helps Zendesk users meet HIPAA requirements with specific security configurations. It also allows for the execution of Zendesk's Business Associate Agreement (BAA), ensuring compliance with healthcare data protection…
How can I specify data center location with Zendesk's legacy add-ons?
The Data Center Location add-on allows Enterprise plan users to specify where their account data is hosted, choosing between US-only or EU-only locations. This feature is important for businesses with specific data residency requirements due to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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