image for site

Zendesk Product Legacy Add-ons - Frequently asked questions

Explore common questions about Zendesk product legacy add-ons. Learn about features, compatibility, and support options for these legacy add-ons.

Frequently asked questions

What are Zendesk legacy add-ons?

Zendesk legacy add-ons are features that were available before February 1, 2021, and are now considered outdated. These add-ons include various tools and functionalities that were once offered as separate enhancements to Zendesk's core products. If…

How can I boost my team's productivity with Zendesk legacy add-ons?

The Productivity Pack is a legacy add-on designed to enhance your team's efficiency. It includes features like custom ticket forms and conditional ticket fields, which allow you to tailor the information captured for different support requests and…

What is the Unlimited Multibrand legacy add-on in Zendesk?

The Unlimited Multibrand add-on allows you to support up to 300 brands and Help Centers from a single Zendesk instance. This feature is particularly useful for businesses managing multiple brands under one umbrella, providing a centralized support…

How does the Social Messaging legacy add-on work in Zendesk?

The Social Messaging add-on integrates your company's social media channels, such as Facebook, X (formerly Twitter), WhatsApp, and LINE, into Zendesk Support. This allows you to manage customer interactions across various platforms from a single…

What is the Priority Support legacy add-on in Zendesk?

Priority Support is a legacy add-on that provides a 30-minute Service Level Objective for critical requests and a 99.9% uptime Service Level Agreement. This add-on ensures that your most urgent issues receive prompt attention from Zendesk's global…

How does the Enhanced Disaster Recovery legacy add-on benefit Zendesk users?

The Enhanced Disaster Recovery add-on provides additional protection for your Zendesk data, ensuring faster recovery in the event of a disaster. This add-on is available for Professional and Enterprise plans, offering peace of mind for businesses…

What is the Advanced Compliance legacy add-on in Zendesk?

The Advanced Compliance add-on helps Zendesk users meet HIPAA requirements with specific security configurations. It also allows for the execution of Zendesk's Business Associate Agreement (BAA), ensuring compliance with healthcare data protection…

How can I specify data center location with Zendesk's legacy add-ons?

The Data Center Location add-on allows Enterprise plan users to specify where their account data is hosted, choosing between US-only or EU-only locations. This feature is important for businesses with specific data residency requirements due to…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites