Agent vs Admin Roles Pricing - Frequently asked questions
Discover if Zendesk agent and admin roles have different pricing. Explore FAQs about role costs, differences, and more to make informed decisions.
Frequently asked questions
Do agent and admin roles have different prices in Zendesk?
No, agent and admin roles in Zendesk are priced the same. Whether you assign a seat as an agent or an admin, the cost remains unchanged. You can adjust the number of agent seats as needed, and these seats can be designated as either role. For more…
How can I change the number of agent seats in Zendesk?
You can increase or decrease the number of agent seats in Zendesk as needed. This flexibility allows you to adjust your team size by adding or removing seats, which can then be assigned as either agent or admin roles. For detailed steps on how to…
Can I customize agent roles in Zendesk Enterprise?
Yes, on the Zendesk Enterprise plan, you have the option to customize agent roles. This feature allows you to tailor roles to better fit your organization's needs, providing more flexibility in how you manage your team. For more information on the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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Read FreeCash's case study
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