Zendesk Agent vs Admin Role Pricing
Learn about the pricing for agent and admin roles in Zendesk. Discover if there's a cost difference and how to manage your plan.
Do agent and admin roles have different prices in Zendesk?
No, agent and admin roles in Zendesk are priced the same. Whether you assign a seat as an agent or an admin, the cost remains unchanged. You can adjust the number of agent seats as needed, and these seats can be designated as either role. For more details on managing your plan subscriptions, you can refer to the article onViewing and managing plan subscriptions.
More related questions
How can I change the number of agent seats in Zendesk?
You can increase or decrease the number of agent seats in Zendesk as needed. This flexibility allows you to adjust your team size by adding or removing seats, which can then be assigned as either agent or admin roles. For detailed steps on how to…
Can I customize agent roles in Zendesk Enterprise?
Yes, on the Zendesk Enterprise plan, you have the option to customize agent roles. This feature allows you to tailor roles to better fit your organization's needs, providing more flexibility in how you manage your team. For more information on the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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