Enable Generative AI in Zendesk - Frequently asked questions
Frequently asked questions
How do I enable generative AI features in Zendesk?
To enable generative AI features in Zendesk, you need to access the Admin Center. Once you're in the Admin Center, navigate to Workspaces in the sidebar, then select Agent tools and click on Generative AI. From there, you can turn on the…
What generative AI features are available for Zendesk agents?
Zendesk offers generative AI features like summarize, expand, and tone shift for agents. These features are designed to boost agent productivity by helping them manage ticket comments more efficiently. They are available on Professional plans and…
Can I use generative AI features in the Zendesk help center?
Yes, generative AI features are available for the Zendesk help center. These features include expand, tone shift, and simplify, which can significantly speed up content creation and enhancement. They are available on all Zendesk plans, making it…
Do I need a specific plan to use Zendesk's generative AI features?
Yes, the availability of Zendesk's generative AI features depends on your plan. For agents, features like summarize, expand, and tone shift are available on Professional plans and above. However, for the help center, features such as expand, tone…
What is the Advanced AI add-on in Zendesk?
The Advanced AI add-on is required to use Zendesk's generative AI features. This add-on enables advanced functionalities that enhance agent productivity and help center content creation. It is essential for accessing features like summarize,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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