How to Enable Generative AI in Zendesk
How do I enable generative AI features in Zendesk?
To enable generative AI features in Zendesk, you need to access the Admin Center.
Once you're in the Admin Center, navigate to Workspaces in the sidebar, then select Agent tools and click on Generative AI. From there, you can turn on the generative AI features by selecting the option and clicking Save. Remember, you must have the Advanced AI add-on to use these features. For more details, check out theoriginal link.
More related questions
What generative AI features are available for Zendesk agents?
Zendesk offers generative AI features like summarize, expand, and tone shift for agents. These features are designed to boost agent productivity by helping them manage ticket comments more efficiently. They are available on Professional plans and…
Can I use generative AI features in the Zendesk help center?
Yes, generative AI features are available for the Zendesk help center. These features include expand, tone shift, and simplify, which can significantly speed up content creation and enhancement. They are available on all Zendesk plans, making it…
Do I need a specific plan to use Zendesk's generative AI features?
Yes, the availability of Zendesk's generative AI features depends on your plan. For agents, features like summarize, expand, and tone shift are available on Professional plans and above. However, for the help center, features such as expand, tone…
What is the Advanced AI add-on in Zendesk?
The Advanced AI add-on is required to use Zendesk's generative AI features. This add-on enables advanced functionalities that enhance agent productivity and help center content creation. It is essential for accessing features like summarize,…
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