IVR Greeting Issues - Frequently asked questions
Discover solutions to common IVR greeting issues. Explore FAQs addressing why your IVR greeting might not play and how to troubleshoot effectively.
Frequently asked questions
Why doesn't my IVR greeting play on Zendesk Talk?
If your IVR greeting isn't playing, it might be due to having the number listed as an external number in your account. This can cause the Available agents greeting to play instead. To resolve this, remove the number from the External numbers list…
What should I do if my IVR menu doesn't play and the number isn't external?
If your IVR menu isn't playing and the number isn't listed as external, it might be a different issue. In such cases, it's best to contact Zendesk Support for further investigation. You can log a ticket through the messaging widget, and a support…
How can I contact Zendesk Support for IVR issues?
To contact Zendesk Support for IVR issues, use the messaging widget to log a ticket. After the bot transfers you to a live agent queue, there might be a wait time, but you'll receive an email once your ticket is created. This ensures your issue is…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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