Deprecation of Events Connector - Frequently asked questions
Frequently asked questions
What is the deprecation of the Zendesk Events Connector for Amazon EventBridge?
Zendesk is phasing out the Events Connector for Amazon EventBridge. Starting August 12, 2024, you won't be able to set up new connections, and by December 1, 2025, all existing connections will cease to function. This means that if you're…
Why is Zendesk ending support for the Events Connector for Amazon EventBridge?
Zendesk is ending support for the Events Connector because webhooks offer a superior experience. Webhooks are simpler to set up, provide broader integration options, and are more future-proof. By using webhooks, you can integrate with a wider…
How do I know if I'm affected by the deprecation of the Events Connector?
If you're using the Zendesk Events Connector for Amazon EventBridge, you are affected by this deprecation. All users of this connector need to transition to webhooks. To avoid any disruptions, it's important to start migrating your event…
What steps do I need to take to transition from the Events Connector to webhooks?
To transition from the Events Connector to webhooks, you need to set up webhooks to handle your event connections before December 1, 2025. This will prevent any interruptions to your workflows. You can configure a Lambda function in front of your…
What happens if I don't migrate from the Events Connector before the removal date?
If you don't migrate your event connections to webhooks before December 1, 2025, Zendesk will stop sending events to Amazon EventBridge through the Events Connector. This means any workflows relying on the Events Connector will break, potentially…
What are the differences between the payloads for the Zendesk Events Connector and webhooks?
While webhooks provide all the same information as the Zendesk Events Connector, the structure of the payload is different. Webhooks offer a standardized payload across all events, making integration easier and more efficient. It's important to…
Who can I contact for help with transitioning from the Events Connector?
For assistance with transitioning from the Events Connector, you can use the migration guide and general webhooks documentation as your primary resources. If you have feedback or questions, visit the Zendesk community forum. For general support,…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
