Getting Help with Events Connector Transition
Who can I contact for help with transitioning from the Events Connector?
For assistance with transitioning from the Events Connector, you can use the migration guide and general webhooks documentation as your primary resources.
If you have feedback or questions, visit the Zendesk community forum. For general support, contact Zendesk Customer Support. If you need additional help, Zendesk Professional Services is available to assist you.
More related questions
What is the deprecation of the Zendesk Events Connector for Amazon EventBridge?
Zendesk is phasing out the Events Connector for Amazon EventBridge. Starting August 12, 2024, you won't be able to set up new connections, and by December 1, 2025, all existing connections will cease to function. This means that if you're currently…
Why is Zendesk ending support for the Events Connector for Amazon EventBridge?
Zendesk is ending support for the Events Connector because webhooks offer a superior experience. Webhooks are simpler to set up, provide broader integration options, and are more future-proof. By using webhooks, you can integrate with a wider…
How do I know if I'm affected by the deprecation of the Events Connector?
If you're using the Zendesk Events Connector for Amazon EventBridge, you are affected by this deprecation. All users of this connector need to transition to webhooks. To avoid any disruptions, it's important to start migrating your event…
What steps do I need to take to transition from the Events Connector to webhooks?
To transition from the Events Connector to webhooks, you need to set up webhooks to handle your event connections before December 1, 2025. This will prevent any interruptions to your workflows. You can configure a Lambda function in front of your…
What happens if I don't migrate from the Events Connector before the removal date?
If you don't migrate your event connections to webhooks before December 1, 2025, Zendesk will stop sending events to Amazon EventBridge through the Events Connector. This means any workflows relying on the Events Connector will break, potentially…
What are the differences between the payloads for the Zendesk Events Connector and webhooks?
While webhooks provide all the same information as the Zendesk Events Connector, the structure of the payload is different. Webhooks offer a standardized payload across all events, making integration easier and more efficient. It's important to…
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