image for site

Managing Contextual Workspaces - Frequently asked questions

Discover answers to common questions about managing contextual workspaces in Zendesk. Learn how to optimize your workspace settings and improve efficiency.

Frequently asked questions

How can I view contextual workspaces in Zendesk?

To view contextual workspaces in Zendesk, navigate to the Admin Center and select Workspaces from the sidebar, then choose Agent tools > Contextual workspaces. This page will display a list of both active and inactive workspaces defined for your…

How do I edit or duplicate a contextual workspace in Zendesk?

Editing or duplicating a contextual workspace in Zendesk is straightforward. To edit, go to Admin Center, click Workspaces in the sidebar, then select Agent tools > Contextual workspaces. Click the title of the workspace you want to change, update…

How can I change the run order of contextual workspaces in Zendesk?

Changing the run order of contextual workspaces in Zendesk ensures that the correct workspace is applied to tickets. To do this, go to Admin Center, click Workspaces in the sidebar, then select Agent tools > Contextual workspaces. Click Edit order…

What is the process to delete or deactivate a workspace in Zendesk?

To delete or deactivate a workspace in Zendesk, first navigate to Admin Center, click Workspaces in the sidebar, then select Agent tools > Contextual workspaces. Locate the workspace you want to deactivate, hover over it to display the options…

Who can manage contextual workspaces in Zendesk?

In Zendesk, administrators, advisors, and agents with custom roles and the necessary permissions can manage contextual workspaces. This includes viewing, editing, duplicating, changing the run order, and deleting or deactivating workspaces. If you…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites