Managing Outgoing Greetings - Frequently asked questions
Frequently asked questions
How can I create a custom greeting in Zendesk Talk?
Creating a custom greeting in Zendesk Talk is straightforward. You can either record a new message directly from your browser or upload an MP3 or WAV audio file. To get started, go to the Admin Center, click on Channels in the sidebar, and select…
What types of greetings can I configure in Zendesk Talk?
Zendesk Talk allows you to configure several types of greetings to enhance caller experience. These include voicemail, available agents, wait, hold, IVR, callback, and callback confirmation greetings. Each type serves a specific purpose, such as…
Can I use custom audio files for greetings in Zendesk Talk?
Yes, you can use custom audio files for your greetings in Zendesk Talk. You can upload MP3 or WAV files, provided they are correctly encoded and do not exceed 10 MB. To upload a custom audio file, go to the Admin Center, select the Greetings tab…
How do I assign greetings to specific phone numbers in Zendesk Talk?
Assigning greetings to specific phone numbers in Zendesk Talk can be done through the Lines tab in the Talk settings. Navigate to the Admin Center, click on Channels, and select Talk and email > Talk. Go to the Lines tab, find the number you want…
What are the default scripts for Zendesk Talk greetings?
Zendesk Talk provides default scripts for various greetings, which you can use as a starting point for customization. For example, the 'Voicemail on' greeting says, 'No support agents are currently available to take your call. Please leave your…
How can I create an offline phone message in Zendesk Talk?
To create an offline phone message in Zendesk Talk, you can use the 'Greeting (voicemail off)' option. This greeting is used when voicemail is disabled, and it should inform callers that your office is closed and provide your business hours. To…
Can I prevent an IVR greeting from looping in Zendesk Talk?
In Zendesk Talk, IVR greetings will loop three times if the caller doesn't press a key. Currently, there is no option to modify this configuration. If the greeting repeats more than three times, check the settings under IVR > IVR menus > Menu…
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